Kurdistan University of Medical Sciences
  Fajr Medical, and Therapeutic Center
  Patient Rights

 Patients have the right to receive quality health services
  Health services must be provided to all people caring human dignity, all values and beliefs regardless of any kinds of discriminations in terms of   ethnicity, culture, religion, gender, and illness

  Health services must be provided as fast as possible considering patient time restrictions

  Patients must receive quality services in emergency cases regardless of costs

  Health services are provided according to legal guidelines in non-emergency cases

 If it is not possible to offer appropriate services in emergency cases, patients must be transferred to another hospital after receiving emergency     services and sufficient information

 Sufficient information must be provided appropriately

 Patients must be educated about their treatments process

 Several factors such as patients’ characteristics, level of education, language, pain, and stress must be regarded in providing information to the   patients at the right time

 Patients have the right to access all the information in their clinical case and they can ask to get a copy of it. They also have the right to ask for   corrections on errors in their clinical caseSufficient information must be given to the patients in terms of legal guidelines, costs, therapeutic and non   - therapeutic services, insurance, and supporting systems before admission

 Patients have the right to make decisions about the offered health services without any pressure

 Patients have the right to select the center and physician offering health services they need according to legislations and legal guidelines
 Patients have the right to ask for a second opinion or consultation with another physician

 Having received sufficient information, patients have the right to be given enough time to make appropriate decisions

 Privacy and confidentiality must be considered for all patients.

 All the information in patients’ clinical cases must be kept confidential. Confidentiality of the information can be violated just in cases with legal   permission

 Patients have the right to receive required facilities to keep their privacy. Patients’ privacy must be respected in all stages of the treatment process

 Information of the patients’ clinical cases can be accessed only by the patient him/herself, treatment team, and legal authorities

 Patients have the right to be accompanied by someone trustworthy in all stages of the treatment process including diagnosis and examination

 Patients have the right to access a legal system to file lawsuits.

 If patients see their rights are violated while receiving medical treatments, they have the right to file a lawsuit. It is required to mention that this   legalprocess must not distort the quality of the health service provided to the patients

 Patients have the right to be given information about the legal process of their lawsuit

 Medical errors occurred while offering health services must be compensated as fast as possible according to legislations and legal guidelines



 Dear patients / clients

 Comprehensive guidelines for patient rights are accessible in all nursing stations and on the website

 Department of the patient rights is responsible to provide information and services in case of encountering any problem